Delete your Nesty account or family data.
Nesty Parent is managed by Snoaper. Parents and guardians can delete their account in Nesty Parent, or ask us to delete their account, family, child profile, device, and support data.
In the app
Delete your account in Nesty Parent
Open Nesty Parent and sign in. Go to Help & feedback, then tap Delete account at the bottom. Nesty shows what will be deleted for your family, then asks you to type DELETE and confirm with your Nesty password or your Google account. Deletion starts straight away and you are signed out.
If you are the last parent in a family, the whole family is deleted. If another parent shares the family, only you are removed and the family, child profiles and tablets stay with them.
Without the app
Ask us by web or email
If you cannot use Nesty Parent, use our contact form or email [email protected] from the parent email address used with Nesty, and ask for Nesty account deletion or family data deletion. We reply within 2 working days and complete deletion within one month.
Deleted data
What we delete
Your sign-in, your contact details and your Feedback messages. For a deleted family we also remove family settings, child profiles, rules and schedules, linked tablet records, tablet status and location, link codes, app and usage history, command history, screenshots and camera pictures, and Nesty AI review records.
Retained data
What we keep
Billing and payment records for 5 years, because Danish bookkeeping law requires it, and a record of used Google Play purchases and promotion codes so they can't be claimed twice. Google Play purchase records are managed by Google.
Before you delete
Subscriptions and tablets
Deleting your account does not cancel a Google Play subscription. Cancel it in Google Play first. A card subscription stops when the family is deleted. Linked child tablets are not reset: they keep their current rules and show that the family was deleted. To take Nesty off a tablet, open Remove Nesty on it and enter your parent PIN.